Privacy Policy

Last Updated: October 23, 2025

1. Introduction

Welcome to VoxaHub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice calling service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Name and email address (for account registration)
  • Phone numbers (yours and your contacts for calling campaigns)
  • Payment information (processed securely through Razorpay)
  • Company name and business information (if applicable)

2.2 Call Data

When you use our service, we collect:

  • Call recordings and transcripts (if enabled)
  • Call duration, timestamps, and status
  • Voice data processed by our AI agents
  • Call scripts and conversation flows
  • Contact lists you upload

2.3 Usage Data

  • IP address and device information
  • Browser type and version
  • Pages visited and features used
  • Time spent on our platform
  • Campaign performance metrics

3. How We Use Your Information

We use your information to:

  • Provide and maintain our AI calling service
  • Process your payments and manage subscriptions
  • Make automated calls on your behalf
  • Train and improve our AI models (anonymized data only)
  • Generate analytics and reports
  • Send service updates and notifications
  • Provide customer support
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. AI and Voice Data Processing

Important: Our AI agents process voice conversations in real-time. Here's how we handle this data:

  • Voice data is processed using third-party AI services (Groq, Azure Speech Services)
  • Conversations may be temporarily stored for quality assurance
  • We do not sell voice recordings to third parties
  • Call recordings can be deleted upon request
  • AI models are trained on anonymized, aggregated data only

5. Data Sharing and Disclosure

We share your information with:

5.1 Service Providers

  • Twilio: For making phone calls
  • Groq: For AI language processing
  • Azure Speech Services: For text-to-speech synthesis
  • Razorpay: For payment processing
  • Supabase: For database and authentication

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

5.3 Business Transfers

If VoxaHub is acquired or merged, your information may be transferred to the new entity.

6. Data Storage and Security

  • Data is stored on secure cloud servers (Supabase - AWS infrastructure)
  • We use encryption for data in transit (HTTPS/TLS)
  • Database access is restricted and monitored
  • Payment information is never stored on our servers (handled by Razorpay)
  • Regular security audits and updates

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

  • Account information: Until account deletion
  • Call recordings: 90 days (or as configured)
  • Transaction records: 7 years (for tax compliance)
  • Analytics data: Anonymized and retained indefinitely

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Download your data in a portable format
  • Opt-out: Unsubscribe from marketing emails
  • Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@voxahub.com

9. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

10. Children's Privacy

VoxaHub is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. International Data Transfers

Your data may be processed in servers located outside India. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of VoxaHub after changes constitutes acceptance.